Return & Refund Policy
At Nuvarye, we want you to feel confident when shopping with us. If something is not right with your order, please contact our customer support team and we will do our best to help.
30-Day Return Policy
You may request a return within 30 days of receiving your order.
To be eligible for a standard return, your item must:
- Be unused and unopened;
- Be in its original packaging;
- Be in resalable condition; and
- Include proof of purchase or your order number.
Because our skincare products are personal-care items, opened or used products generally cannot be returned for hygiene and safety reasons, unless the product arrived damaged, defective, or incorrect.
Please contact us before returning any item. Returns sent without prior authorization may not be accepted.
How to Request a Return
Email us at support@Nuvarye.com and include:
- Your full name;
- Order number;
- Item(s) you would like to return;
- Reason for the return; and
- Photos or videos if the item arrived damaged, defective, or incorrect.
Our customer support team will provide return instructions if your request is approved.
Please do not send your return to an address shown on the shipping package unless our support team specifically instructs you to do so.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives.
If your product is damaged, defective, leaking, or different from what you ordered, contact us as soon as possible and provide clear photos of the product and shipping packaging.
Once your claim has been reviewed and approved, we may offer a replacement or refund depending on the circumstances.
Non-Returnable Items
For hygiene and safety reasons, we generally cannot accept returns for:
- Opened or used skincare or cosmetic products;
- Products damaged through misuse or improper storage;
- Items without their original packaging;
- Gift cards;
- Items clearly marked as final sale, where permitted by law.
This does not affect any rights you may have under applicable consumer-protection laws.
Refunds
Once we receive and inspect an approved return, we will notify you whether the refund has been approved.
Approved refunds will be issued to your original payment method. Please allow approximately 5–10 business days for your bank or payment provider to process the refund after it has been issued.
Original shipping charges are generally non-refundable unless the return is caused by an error on our part or otherwise required by applicable law.
Return Shipping
Unless the product arrived damaged, defective, or incorrect, customers may be responsible for return shipping costs.
Any applicable return shipping charges will be communicated before your return is confirmed.
Order Cancellations
If you need to cancel or modify an order, contact us as soon as possible at support@Nuvarye.com
We cannot guarantee that an order can be changed or cancelled once it has entered processing or has been shipped.
Lost Packages
If tracking shows your package as delivered but you cannot locate it, please:
- Check around your delivery location;
- Ask household members or neighbors;
- Contact your local carrier; and
- Contact us if you still need assistance.
Contact Us
For return or refund questions, contact:
Email: support@Nuvarye.com
Company Name: Harbin Youran Hardware Trading Co., Ltd.
Company Address: Room 202, Unit 2, Building 5, Xusheng Jiayuan, Xiangfang District, Harbin City, Heilongjiang Province, China
Contact Information: +86 17690120949